Surprising customer service in the wireless phone industry

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When I first bought a cell phone, they charged me a price for the cellphone that was based on the term of the cell phone service contract. That pricing model continues to be popular. Whether the price is "free with a 2 year contract" or "$xx with a 2 year contract or $yy with a 1 year contract," the service contract pricing still subsidizes the cost of the cell phone.<br />
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The next time I bought a cell phone, my cell phone provider had tacked on a service charge for "programming the phone." Bummer. Since there were portions of the phone's memory that were accessable to me and portions that were not, I didn't have any choice on this new charge. I expected this to be the wave of the future.<br />
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